"Support automated response from Marill Battle Day claims refund of 2 premium passes, but 0 given"

#PokemonGO: After the Marill day event experienced issues for ~30 minutes I submitted a support ticket highlighting the issues and suggesting it should be rescheduled. I later received an automated response stating that I would be given 2 premium passes. Sure, nice I guess, I was more interested in the event being run again, which in the meantime Niantic had announced would be happening.Thing is, I did not receive these 2 passes. I’m quite certain because I used 1 premium pass on the day to bring me down to 20, then had the conscious thought that I should leave it at 20. And I still have 20 after the ‘refund’.So what’s up with this? Why do Niantic have an automated response claiming to compensate you with 2 premium passes, when they don’t?I am quick to attribute this to poor programming rather than malicious intent. I received this same automated response (minus the Marill day flavor text) on March 23rd after reporting an issue with battle league lag. I don’t recall if I actually received passes for that, but perhaps Niantic have a ‘cooldown’ on how often this automated compensation can be issued? If that’s the case, it’s still deceitful to say the items are being issued.So did anyone else receive this response and in-fact not be given the 2 passes? Have you recently contacted support and received the same automated response - perhaps in the last month?Here is a screencap of the support issue and response too - https://ift.tt/34zE9GG via /r/TheSilphRoad https://ift.tt/2yTQeul