"APAC's April Community Day Moveset Woes - Support Updates"

#PokemonGO: Background: APAC (GMT+7, +8, +9) regions received two hour time extensions on Saturday for their community day. This was to compensate for severe server issues happening at the beginning of the event. As a result of this extension, the Bagon spawns would be from 3pm-8pm, and therefore the additional hour's window for evolving to get the exclusive moveset would be 8pm-9pm. A significant number of players evolved around 8:00pm and 8:30pm and did not get the moveset.I've already made a post documenting the issue and the most recent update from most of us that submitted a support ticket was this:The Community Day event and the additional hour for evolution were extended on all regions which were affected by the outage. However, if you still faced trouble while evolving please be patient as we are investigating the reports on players not receiving the move-set during the extended time.Once we verify that we will reach out to you when we have further updates on this. We appreciate your patience and understanding regarding this.Therefore the current assumption is that Niantic has at least acknowledged the issue in support tickets, and are apparently investigating the issue.Seeing as the working week has already started my hope was that they'd take this seriously and resolve it in good time given that this is a common issue across a fairly large segment of the playerbase (I've seen reports here, on Twitter comments, and on local Facebook groups. Safe to say that this is pretty widespread even though LATAM and EU don't exactly have this problem). I could understand if they refused to help players on isolated incidents like disappearing items, accidental transfers and such to avoid setting precedents that could be abused in the future, but this particular issue is not by any means the fault of the players (like evolving without stable GPS signal on community day), and is due to an error and miscommunication in Niantic's compensation plan for community day.It was frustrating enough to see that LATAM and EU randomly got their evolution window extended to 6pm-9pm (without any such issues in giving the wrong moveset), but 6 hours after receiving the above reply, I got this message from (presumably) the Niantic support chatbotHey there! I haven't heard from you in a while. Do you still need assistance?Which to put it mildly, is pretty infuriating. I would like to give them all the "patience and understanding" that they asked for but it's honestly difficult right now. I get that they need to automate some aspects of their customer service BUT I think they have a lot of work to do when it comes to fine tuning their automatic responses. If I get a message asking me for patience while they work on my problem and I don't reply, that doesn't magically imply that my problem got fixed out of nowhere.Possible solution: It shouldn't be that difficult to add charged TMs to affected accounts (even all accounts, if that makes their job easier) and set Salamence's TM-able move pool to Outrage only for a set, short period of time. They seem to have the ability to add items to our accounts and they clearly have the ability to change a mon's movepool whenever they like. This suggestion has been made several times on this sub and is probably their best bet at fixing this without risking any mistakes in potentially editing our mons.We're still waiting for a solution, and it would be immensely disappointing if they decided to "investigate" the issue indefinitely with no resolution for us apart from cheeky replies from a chatbot. Also pretty disappointing that this isn't being acknowledged beyond individual support tickets, they really should've made a statement on the support Twitter or something. via /r/TheSilphRoad http://bit.ly/2IzwIpP