"In response to recent false strikes on iOS"

#PokemonGO: Thread for those out of the loop: https://www.reddit.com/r/pokemongo/comments/orf4ca/emailed_niantic_support_about_a_false_strike_one/​It has come quite apparent that Niantic's automated anti-cheat detection is not 100% accurate as they like to claim:What we can tell you is that we have reviewed all ban appeals and have the utmost confidence that our detection methods are sound. We have suspended only those players who were, in fact, using unofficial third-party software.This, of course, falls flat after Niantic was forced to reverse strikes against players using Xiaomi Redmi phones in 2019 and 2020. Ban appeals do not yield any results. Thousands of emails and tweets to Niantic do not yield any results. What are we to do after pouring both our time and money into the game only for Niantic to erroneously suspend or terminate access to our accounts? It's time to take action.Step 1: Getting Media AttentionSadly, it seems like Niantic only responds to negative media coverage, as demonstrated by the Xiaomi ban wave & the Polygon article about Salamis Island trainers not having any spawns.You can contact Eurogamer through their public contact forum here or by sending an email to [contact@eurogamer.net](mailto:contact@eurogamer.net)You can contact Polygon through their public contact forum hereTemplate, if you need some guidance:It has come to our attention that Niantic's automated anti-cheat system has erroneously taken action against trainers who have not used any unofficial, third-party, or modified software to violate Terms of Service. Many redditors have gotten together and realized that many happened to play on an older verison of iOS (12) or a newer, beta version of iOS (15). Countless emails and tweets to Niantic have fallen on deaf ears. Niantic is adamant that their automated anti-cheat system is 100% perfect and accurate, which we know to not be true, based on them having to reverse strikes in 2019 and 2020 when their anti-cheat system striked against trainers using Xiaomi Redmi devices. We would encourage you to read the experiences of trainers in this thread (https://ift.tt/3BFNfBJ) and urge you to cover this story to stand behind thousands of trainers who have been unfairly striked. Thank you for your time.Step 2: Filing a Complaint with the Better Business BureauYou may file a complaint with the BBB here. Do keep in mind that the BBB has no actual authority, and can only forward your grievance to Niantic on your behalf. Response from Niantic is not mandated by any legal or governmental sanctions, however, they do seem to respond to most BBB complaints (albeit not usually with the requested resolution).Step 3: ArbitrationAs per Niantic's Terms of Service, you agree to binding arbitration with Niantic Labs unless you manually opt-out within 30 days of agreeing to their ToS. The clause stipulates that arbitration will be handled by the American Arbitration Association. Niantic states that they will cover any fees relating to arbitration so long as your claim does not exceed $75,000 USD and that your claim is not found to have been frivolous or for the purpose of harassment. Thus, there is no risk to starting the arbitration process.To begin the arbitration process, you will need to send Niantic a written 'Demand for Arbitration' letter via snail mail. The letter must include:Brief description of complaint/grievanceYour full legal name & mailing addressNiantic's physical addressWhether you would like an in-person hearing, telephone hearing, or a document-only decision (no hearing)Desired resolution (In this case, reversal of false strike)Niantic's physical mailing address to send this demand letter to is:1 Ferry Building Suite 200,San Francisco, CA 94111You must also send a copy of a letter to the AAA or file your claim online here. For the filing fee, enter $0 (Niantic is covering this).​Hopefully we can come together as a community and compel Niantic to actually investigate the most recent ban waves that have hit legitimate trainers who are only guilty of being on an older iOS version.​Edit: lol via /r/pokemongo https://ift.tt/2UKjTBM