"Niantic, your silence is unacceptable."

#PokemonGO: Niantic you seem absent from these forums. I highly doubt you will read this comment or even see this thread. This is extremely disconcerting. You may be lurking on here, but we need to hear from you. You might not be able to provide us with current progress status, but we need to know we are heard.To set an example, take my experience with another company... /r/Smite Is a wonderful example of a company giving quality feedback to a Reddit community. HiRez has done an amazing job with its community response there. When the game has gone down due to an update, something they alert you well ahead of time and have a regular updating schedule they stick to, they let us -the /r/Smite subreddit community- know. I have had their employees respond to a few of my posts personally and quickly. When I had trouble connecting after an update, /u/HiRezEverett responded to my post within 3 min. Then, their Steam publishing tech person, /u/HiRezNarwhal , (I was having issues connecting through Steam) personally responded to my post, informing me she was actively working on it. She kept us up to date throughout the process. As soon as /u/HiRezNarwhal had finished the update, 20 mins later, she came back to my post informed us the update was complete and it was uploading. Once that was finished she again came back to inform us the game was ready to play and how to go about applying the update in the rare instance it didn't do it automatically. /u/HiRezNarwhal VER!!! Employees like these two and the instant communication to the community that supports their game are two of the biggest reasons I, over the years (been playing since open beta), have logged well over a thousand hours into Smite and have easily spent $200+ in supporting it.I have a gaming budget. When it comes down to it, I will continue to support a company that has repeatedly responded to its community and, for the most part, listens in the areas it SHOULD(we wont talk about Susano here). I will not be dropping another dime towards a company that continues to be silent and not inform its players(CUSTOMERS) what issues they are addressing.This absence from a such an active and genuinely ecstatic community is archaic and unacceptable. The general silence from a company that rushed released a buggy game and is not informing its players what bugs they are working on is downright disrespectful. We, your customers, NEED to know you hear us. We WANT to know what we can look forward to.Niantic, this silence must stop.edit:Wild Wall of Text appears! >.< oops.edit 2: It seems as though a number of you are responding under the impression I am upset with the bugs or the servers being down. That is not the point of this post. This game has bugs. That is a fact. Its brand new, and has been rushed to be released, bugs are absolutely understandable and acceptable(in my mind). When you publish a new game, and expect to continue to update the game, you inform your users what you have planned. This get them excited for whats coming. When you publish a game with bugs, you inform your users what bugs you're planning on fixing. This allows them to be excited for upcoming fixes, rather than stuck in frustration with no inclination on what will be fixed next. No time frame needed, just a simple "We're working on fixing this bug currently." Niantic has been incredibly silent for such a huge success. I am upset that they haven't taken one employee, doesn't have to be specifically a PR guy (they are in the process of hiring one) it can be any employee they have, tell him/her to take 5 mins to post to Reddit and twitter to inform their community what they plan to be working on(not asking for a date of completion here!) in the next coming week. When they get a PR person I would expect a little more, but for now a simple 5 mins a day, or even a week, would ease a lot of tension and would go a long way to show they care about with the community that loves this game. via /r/pokemongo http://ift.tt/2awcxG8