"Niantic is Losing High Level Accounts and Can't Tell Anyone Why"

#PokemonGO: TL;DR: There's a bug killing accounts and Ninatic is ignoring or closing support calls related to it.I have a friend who has been struggling since just before Christmas to recover his account that has seemingly become corrupted behind the scenes. It does appear that this is not an isolated error, and what's most disturbing about it is the way that Niantic is not handling it.The earliest example I can find is this thread, but another thread goes into fine detail. Additionally, in each thread (and the many they link to) there are links to more people's threads documenting the loss of their own accounts.Why I'm posting this is to try highlight the fact that Niantic has barely acknowledged that there is an issue in the first place and has shown a worrying trend of just automatically closing these support calls. They are leaving some of their best customers players out in the cold and it can only lead to problems with the game's longevity.If you're affected, please leave your level and affected date so that we can try better quantify what Niantic seems to consider "acceptable loss" of players.Edit: Forgot to mention that one of the side-effects is that if the Player with the lost account had a 'mon inside a gym, then the gym becomes unusable, so it's having a more widespread effect than just removing one player from a community via /r/TheSilphRoad http://bit.ly/2Rxnb8o